The conventions themselves seem to be run "OK", my concern is mostly with their abysmal customer "service" and the people they have working for them both in their Facebook group and at the conventions.Sean Harry who is the face of Starfury should really not be interfacing with customers, period. At an event he is always around, making sure everything is going to plan, and is very approachable. Every event has ran so smoothly and I’ve made so many friends at the events. I’ve nothing wrong to say about starfury. The Starfury cape is also animated, similarly to the Fire cape. Given the information provided by Starfury over the course of this year so far and my own experience as a ticket holder for several upcoming Starfury events - I am confident that should the current situation not be resolved enough to allow a safe, fan-friendly convention experience by the rescheduled 2021 dates, they will be postponed again with a similar refund policy. What this means for you? He has handled this dreadful 2020 with a level of service that you wouldn't get from anyone else. If you aren't checking his Twitter feed every 5 minutes and miss something and dare ask about it, he'll go off on you like no tomorrow. For the best experience and greatest memories, Starfury lead the way. I didn’t want to wait too long and be inconvenience to you once the refund period was done But Thank you for processing it anyway I now that you guys are busy and working hardAfter that I was banned it's also ridiculous to say I didn't wait. Having requested such a refund I can attest to a quick and smooth procedure. The customer service this company offers is worse than a 5 year old food critic.Sean will claim everyone is “rude” when they complain - please refer to all other 1 star reviews his responses are all the same - then he will just ban people because they have the gaul to respond to his passive aggressive emails with anything but cloying love.The refund process over the cancellation of these events due to the pandemic (yes, cancellation. Starfury Conventions is a company that run several yearly science fiction conventions in the United Kingdom, as well as conventions for other genres. Just give me any main case member + Flo and I'm happy. With the postponement of events due to the current situation, I will not be able to attend 2 out of the 4 Starfury conventions that I had planned for this year. Here you can purchase digital downloads. Given this confidence I will happily continue to purchase available photo ops for the events I’m attending, even now in the middle of this pandemic. Simply the best conventions, and a fantastic owner. Show this when you arrive at the event to collect y I want to review starfury ultimates and I want to review it in an unbiased way as I always try to. Welcome to the Starfury Online Store This store is hosted on a Secure Server for your easy of mind and protection against fraud. Sean Harry, the childish face of Starfury. Posts about Starfury Conventions written by streaktales. Go to a Starfury event, you won't regret it! Starfury "barring" for refund request. Starfury convention: Photoshoot: I could see Benedict taking pictures with other people, he’s wearing a really nice outfit - including a scarf. Starfury is about fun, friendship, and inclusion; there is a genuine Starfury family that has built up over the years.I buy tickets for events before any guests have even been announced because I know that I am guaranteed to have a fantastic time. Unfortunately for me I can no longer attend the new dates and my refund was proceed in a timely and efficient way. 8,754 Followers, 239 Following, 2,614 Posts - See Instagram photos and videos from Starfury Events (@starfuryevents) It's pretty obvious he shouldn't be touching *anything* customer facing. I feel valued as an attendee by Starfury. The Starfury can be found in Skyware Chests in Floating Islands. I have felt completely up-to-date through regular emails to me as a ticket holder, posts in each event’s Facebook group, tweets and live video updates regarding what’s happening with all the events. I look forward to coming to a future Starfury event! If you aren't checking his Twitter feed every 5 minutes and miss something and dare ask about it, he'll go off on you like no tomorrow. Unfortionately we have received no communication, e-mail or otherwise, or indeed any ticket booking in the last five years, from somebody whose surname was Madison. Sean Harry, the childish face of Starfury. Starfury is about fun, friendship, and inclusion; there is a genuine Starfury family that has built up over the years.I buy tickets for events before any guests have even been announced because I know that I am guaranteed to have a fantastic time. A Starfury carries a standard armament of four forward-firing Copeland JC466/A Pulse Discharge Cannons and two Copeland JC44 Pulse Discharge cannons with an additional eight external hard-points on the engine pylons to allow additional payloads such as missiles or slug tanks.It was powered by a fusion reactor system and had thrusters on both the forward and rear along with stabilizers. The update sent out does clearly state that the refund period for Elseworlds is being held at the end October, (not true you can check) and it is disappointing that you could not wait until thenI felt I need to respond so I reply.....Am sorry for disappointing you but the email that was sent out says in mid October. People who have contacted him politely asking for a refund are being told they are being "rude" then immediately banned from all future conventions. If there's one thing to look forward to, after the pandemic has finished it's destruction, is the opportunity to attend a Starfury Convention.I have attend several over the last 12 years or so and, without hesitation, can declare the events have given me the happiest, most memorable, exciting experiences of my life.The head of this organisation, Sean Harry (a most delightful chap), has assembled a fantastic team who work hard to ensure attendees have the most wonderful weekend meeting their heroes, in the safest and well organised environment.Whether your favourites are DC, Marvel, Buffy, The 100, or any other cult show or movie series, Starfury cannot be beaten for variety, quality and, without doubt, value for money.Among other wonderful celebs, I'm meeting Stargirl next year! If any event guests have to cancel - even at the 11th hour - he pulls something incredible out of the bag. However I have never been on the receiving end of any kind of abuse etc from anyone involved with Starfury that's why I am going to four of their events next year!! With the postponement of events due to the current situation, I will not be able to attend 2 out of the 4 Starfury conventions that I had planned for this year. The official online store for Starfury Conventions. The first time attending was a one day pass and I was a novices, it was the first convention I had ever attended, have been coming to Ultimate even since and have booked to go LuxI have always met and made new friends Unfortunately due to a clash in my diary had to cancel Ultimates Agents Assemble, I request a refund which was processed within hours of my request If dates change again I won’t hesitate in booking again. If you ask for it before hand you are told you are “risking the companies finances” - like you personally are responsible for potential financial ruin. Séan himself is a big fanboy like the rest of us, and he is all about making sure that people have a great weekend. When you offer the same events yearly and *postpone* this years ones that is exactly what it is) has been ridiculous. If there's one thing to look forward to, after the pandemic has finished it's destruction, is the opportunity to attend a Starfury Convention.I have attend several over the last 12 years or so and, without hesitation, can declare the events have given me the happiest, most memorable, exciting experiences of my life.The head of this organisation, Sean Harry (a most delightful chap), has assembled a fantastic team who work hard to ensure attendees have the most wonderful weekend meeting their heroes, in the safest and well organised environment.Whether your favourites are DC, Marvel, Buffy, The 100, or any other cult show or movie series, Starfury cannot be beaten for variety, quality and, without doubt, value for money.Among other wonderful celebs, I'm meeting Stargirl next year! The damage caused by the falling star is approximately 45-58. They are one of the few con companies I’d trust completely in organizing the best cons and make sure the attendees as well as the guests are going home with an amazing experience. The conventions themselves seem to be run "OK", my concern is mostly with their abysmal customer "service" and the people they have working for them both in their Facebook group and at the conventions.Sean Harry who is the face of Starfury should really not be interfacing with customers, period. He's nothing more than a petulant child and keyboard warrior who cannot stand anyone giving him criticism or ideas as to how to make his conventions better. I walked up with my portfolio opened to my drawings, he looked me in the eyes, then at the drawings, then back to me. In this uncertain world, I am now extremely careful who I book with or purchase from - but I have absolutely zero hesitation in booking with Starfury because I know they will look after me with dignity and respect. Please consider that just because your experience has been different it is not evidentiary of everyone’s, neither is it okay to dismiss claims based simply on Sean’s word that everyone has been rude or threatening. If I was to rate the event itself it’ll be 5 stars, but that’s not how this works because the event is not a vacuum. I have been attending events all over the world for 30+ years, and without a doubt this company has provided the worst customer service I have ever experienced. No wonder people are afraid to ask questions in their Facebook group with bullies like that "in charge".What I couldn't believe is that last year someone had made a joke (yes a very clear joke) about "tying up Aimee Garcia and bringing her to the convention". I can only assume that you have chosen to make this review using an alias, or have not actually attended one of our events, but if you do want to contact us directly about your specific issues then hopefully they can be resolved. I was refunded in a swift and professional manner, in regards to both event tickets and photo ops. Check out the other 1-star reviews, they are pretty telling.What they really need is a real customer service director who informs and updates customers and who runs their Facebook group. The Starfury is very useful for defeating large hordes of enemies, thus making it useful during Blood Moons or Goblin Invasions. The reason for my review now is to commend Starfury on their customer service during the current pandemic. Go to a Starfury event, you won't regret it! The starfury robe is magic armour made by adding a starborn diamond to a starfire robe. Hilton Birmingham Metropole Hotel: Starfury convention weekend - See 6,646 traveler reviews, 1,589 candid photos, and great deals for Hilton Birmingham Metropole Hotel at Tripadvisor. Even if they had said I need to wait 2 more weeks I could have waited I didn't need the money Urgently but sadly this is what happened Ps that was all my follow up email there was no rudeness I can prove it with screenshots. I look forward to the 2021 conventions as long as it is safe to do so. I waited 4 month to ask for refund and if the email had Said at the end of October like they said I wouldn't have sent the email until then. With the postponement of the latest con I were to attend they handled everything perfectly!Keep going starfury. Starfury is an excellent, decent & reliable fan event company! Having requested such a refund I can attest to a quick and smooth procedure. Every event has ran so smoothly and I’ve made so many friends at the events. The event, “Miracle Day Returns,” was announced Saturday via Starfury’s official Twitter. I wouldn't want any of them on a SG panel tbh. Not once have I had occasion to be disappointed with any of their policies, decisions, events, communication, clarity and transparency. It’s sadly incorrect, I gain nothing by telling the truth about my terrible experience with your customer service.I have no desire to contact you again, I have spoken to your company enough and am tired of the terrible, passive-aggressive customer service where you will pretend to be a victim.Heads up to those who are surprised about the 1 star ratings. The starfury cape is a hybrid cape made by adding a starborn diamond to a starfire cape. After placing your order you will receive a confirmation email. Given the information provided by Starfury over the course of this year so far and my own experience as a ticket holder for several upcoming Starfury events - I am confident that should the current situation not be resolved enough to allow a safe, fan-friendly convention experience by the rescheduled 2021 dates, they will be postponed again with a similar refund policy. Videos, trailers and mini documentaries from the UK's top organisers of genre TV conventions. Starfury is alone in this business; it’s competitors are so far behind with their customer service, organisational ability, and general perceptiveness, intuition and common sense. How can that be topped? Many thanks for your comments, and I am very sorry to hear that you had an unfortunate experience and that our standard of service fell short. Excellent weekend conventions (there’s a reason why Starfury are the last company offering these types of events) and prompt refunds. But what Sean has said is that the last 4 guests are all from a 'different TV franchise'. It was held in Birmingham from 7-9 February 2014 and was organised by Starfury Conventions. The password is printed in the black and white event schedule. I want to be clear I understand that the pandemic has hit everyone hard, but that understanding can only explain and contain so much.I also suggest you look at the timing of these reviews. He's never, ever, proven he's gotten even one death threat or anything like that. Do you agree with Starfury Conventions's TrustScore? © 2021 Trustpilot A/S. 1-3 May 2020 at the Hilton Metropole Hotel Birmingham, Elseworlds celebrates the worlds of DC. Unfortunately for me I can no longer attend the new dates and my refund was proceed in a timely and efficient way. We will not under any circumstances reveal any information about our users to any 3rd party company nor individuals. He has given full refunds, and has kept us informed at every step of the way. Questioning people and standing up for ones self is not rude Starfury. So, on Friday the 15 th of April, after writing on my thesis, I hopped onto a train to London, and there I met up with Nikky, the other Belgian fan, and we headed towards our hotel in Heathrow before going to registration at the convention. When the unfortunate cancellation had occurred, my refunds were dealt with very swiftly, or I had the opportunity to change my order, I had done both, again no effort was needed.I understand that negative reviews have been left, but everyone has off days and can lose their mind and say and do things that are not right....but anyone can be like that!! One's SG, there's meant to be a Gotham one, and he mentioned a couple of weeks ago about 'a … He then threatens to not have any more conventions because "woh is him" for having to deal with CUSTOMERS, omg! The update sent out does clearly state that the refund period for Elseworlds is being held at the end October, (not true you can check) and it is disappointing that you could not wait until thenI felt I need to respond so I reply.....Am sorry for disappointing you but the email that was sent out says in mid October. If you ask for it before hand you are told you are “risking the companies finances” - like you personally are responsible for potential financial ruin. Starfury has always been inclusive and orientated as far as possible towards the fans.Sean has always been very clear about the refunds due to the date changes forced on him by covid. Two guests have been announced already: Gareth David-Lloyd (Ianto Jones) and Kai Owen (Rhys Williams). The conventions always take place during a weekend, starting with registration and opening ceremony Friday evening, and … Starfury is an excellent, decent & reliable fan event company! I have been attending Starfury conventions since 2017. Aimee Garcia, Lesley-Ann Brandt, Kevin Alejandro, Ildy Modrovich, Joe Henderson, and … I waited 4 month to ask for refund and if the email had Said at the end of October like they said I wouldn't have sent the email until then. How can that be topped? Some other convention companies are not offering the option of refunds (again, because legally they do not have to) and yet they have not been subjected to the same personal attacks on social media such as those I have read which Sean has had to face. After placing your order you will receive a confirmation email. I look forward to attending again in 2022. I cannot wait until next year when the conventions can take place once more and we can all return to the fun and games that is a Starfury Convention. I've just about recovered now from the fabulous weekend Anna and I spent in Birmingham at the Starfury Midnight Doctor Who convention. Simply the best conventions, and a fantastic owner. Not only that, but he's been doing some Facetime streams and has even held quizzes to keep us all up to date and entertained. He has handled this dreadful 2020 with a level of service that you wouldn't get from anyone else. It’s sadly incorrect, I gain nothing by telling the truth about my terrible experience with your customer service.I have no desire to contact you again, I have spoken to your company enough and am tired of the terrible, passive-aggressive customer service where you will pretend to be a victim.Heads up to those who are surprised about the 1 star ratings. See a pattern there? This is the pre-hardmode version of the Star Wrath. Some other convention companies are not offering the option of refunds (again, because legally they do not have to) and yet they have not been subjected to the same personal attacks on social media such as those I have read which Sean has had to face. Click here to be taken to our archive of images from the Photo Sessions taken at Starfury Conventions. The Ultimates! It's pretty obvious he shouldn't be touching *anything* customer facing. As per previous review - I have been advised by Starfury that I am barred for purchasing any further tickets from them and barred from attending any future events after asking for a refund for tickets for the Lucifer concention, … Been going to Starfury conventions for the past 2 years! An expectation that you respond in a single, random week if you want the refund. June 11th - 13th, 2021Hilton Metropole Hotel, Birmingham INFORMATION: Please be aware that tickets are collected at the event.

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